SHIPPING & RETURNS

SHIPPING INFORMATION

Orders are usually made after your order, therefore it is not unusual to have production for 2 weeks after payment is completed.

For EU customers prices include VAT.

 

EASY RETURNS & EXCHANGES

You have the right to enter into this contract within fourteen days without giving reasons withdraw. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods / goods. In the case of the delivery of several goods under a single order, the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. To exercise your right of withdrawal, you must contact us

Joel Kernasenko

Moosbrunnweg 8/3
8042 Graz, Austria

+43 171 252 43
info@joelkernasenko.com

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges, except for the additional costs arising from importing the goods (tax, customs, government and carrier charges) into a country outside the EU. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.